FAQs

How do I become a patient of River City Psychiatry?

Please refer to our New Patient Instructions on the Patient Downloads page. This contains information and required forms for new patients. This must be completed by the patient and received by our office in order to schedule your appointment.

What will my first appointment be like? How should I prepare?

Please plan to arrive 15 minutes early before your scheduled appointment time. You should expect to spend about an hour with your psychiatrist during your initial appointment. Although it will take many visits to gain a full understanding of your unique issues and treatment needs, this time is used to gather historical information about you and your individual needs. We will also ask questions about your family’s physical and mental health history. At this time, a treatment plan will be devised with you in order to best meet your needs.

Please bring to your initial appointment:

• Your photo ID, such as your driver’s license.
• Your complete medication list (including the name of the medication, dose, and frequency you take) or prescription bottles. Please include any over-the-counter medications you take as well.
• Previous treatment records that may be important for us. This would include hospitalization records, psychological testing results, therapy notes, etc.
• Payment. We accept cash, personal checks, most major credit cards, debit cards, and Health Savings Account cards.

We strongly encourage you to use the Driving Directions to direct you to our office as GPS/Online maps often lead you to an incorrect location.

What is your payment policy?

Payment is due at the time of service. Personal checks and major credit cards are accepted. Cash is accepted but we are unable to provide change for large bills. There is a $50 charge for returned checks.

What insurances do you accept?

Our psychiatrists are out-of-network with insurance. Please contact our office for rates. River City Psychiatry is NOT a Medicare or Medicaid provider.

How do you deal with cancellations, missed, or late appointments?

You must provide 24 hour notice of cancellation for all appointments. If not, you will be expected to pay for the missed session at your next appointment. Late arrivals will be seen if possible but will still end as scheduled and you will be charged for the full appointment.

What should I do in case of an emergency?

If you are having a medical emergency or are having thoughts of harming yourself or someone else, you should call 911 or proceed to the nearest emergency room if you are able to do so safely. If you want to speak with a crisis counselor, you can call the Seven Counties Crisis and Information Line at (502) 589-4313. Once you are an established patient in our office, you will be given information on how to reach our on-call psychiatrist after hours for any emergency.

What are your office hours?

This varies depending on your psychiatrist, but generally Monday through Thursday 8:30 AM to 5:00 PM and 8:30 AM to 12:00 PM on Fridays. Phones are turned off 1 hour prior to the close of each business day in order allow time to return messages.

How do you handle medication refills?

Medications are only refilled during business hours. Under no circumstances will medications be refilled after hours, on weekends, or holidays. The best way to have your medication refilled is to have your pharmacy fax a refill request to our office.

A complete list of all office policies and procedures are
available here.


**** MEDICAL DISCLAIMER: The information on this website has been provided to you by River City Psychiatry, LLC only for educational purposes. Any information provided by this site should not be considered a substitute for consultation with a Psychiatrist to address specific medical needs. Any link on the River City Psychiatry, LLC website does not imply that we endorse any of the products or services listed on these links.