What will my first appointment be like? How
should I prepare?
Please plan to arrive 15 minutes early before your scheduled appointment time. You should expect to spend about an hour with your psychiatrist during your initial appointment. Although it will take many visits to gain a full understanding of your unique issues and treatment needs, this time is used to gather historical information about you and your individual needs. We will also ask questions about your family’s physical and mental health history. At this time, a treatment plan will be devised with you in order to best meet your needs.

If available, please bring to your initial appointment:

• A complete medication list (including the name of the medication, dose, and frequency you take) or prescription bottles. Please include any over-the-counter medications you take as well.
• Your updated insurance card, your photo ID, and any payment.
• A list of medical conditions and medication allergies. If you have seen your primary care physician, recent notes and/or physical exam as well as the results of any recent lab work may also be beneficial.
• Previous treatment records that may be important for us. This would include hospitalization records, psychological testing results, therapy notes, previous treatment records, etc.
• We strongly encourage you to use the Driving Directions to direct you to our office as GPS/Online maps often lead you to an incorrect location.

What is your payment policy?
Payment is due at the time of service. If you will be utilizing health insurance, you are responsible for contacting your insurance company in advance to obtain precertification. If your insurance denies a claim due to not having precertification, you may be held responsible for payment in full of the services provided. Personal checks and major credit cards are accepted. Cash is accepted but we are unable to provide change for large bills. There is a $50 charge for returned checks.

What insurances do you accept?
This varies depending on the psychiatrist, but in general we accept Anthem, Aetna, Cigna, and Humana. We are NOT Medicare or Medicaid providers, even if it is secondary or through a commercial carrier. Please check our our profile page to see which insurance your psychiatrist accepts.

How do you deal with cancellations, missed,
or late appointments?
You must provide 24 hour notice of cancellation for all appointments. If not, you will be expected to pay for the missed session at your next appointment. Please be aware that your insurance provider will not pay for this missed appointment, and that the full cost of the appointment is much greater that a traditional copay you may be used to. Late arrivals will be seen if possible but will still end as scheduled and you will be charged for the full appointment.

What should I do in case of an emergency?
If you are having a medical emergency or are having thoughts of harming yourself or someone else, you should call 911 or proceed to the nearest emergency room if you are able to do so safely. If you want to speak with a crisis counselor, you can call the Seven Counties Crisis and Information Line at (502) 589-4313.

What are your office hours?
This varies depending on your psychiatrist, but generally Monday through Thursday 8:30 AM to 5:00 PM and 8:30 AM to 12:00 PM on Fridays. Phones are turned off 1 hour prior to the close of each business day in order allow time to return messages.

How do you handle medication refills?
Medications are only refilled during business hours. Under no circumstances will medications be refilled after hours, on weekends, or holidays. The best way to have your medication refilled is to have your pharmacy fax a refill request to our office.

A complete list of all office policies and procedures are
available here.


**** MEDICAL DISCLAIMER: The information on this website has been provided to you by River City Psychiatry, LLC only for educational purposes. Any information provided by this site should not be considered a substitute for consultation with a Psychiatrist to address specific medical needs. Any link on the River City Psychiatry, LLC website does not imply that we endorse any of the products or services listed on these links.